Plans and billing
What each plan includes, how usage is counted, prepaid credit, invoices, renewals and cancelling.
Prices and allowances for each plan are on the pricing page. This page explains how they work. You manage your plan under Account → Plan & billing.
What counts as usage
| Usage | What it is | Where you see it |
|---|---|---|
| Cusp models | Models you use through Cusp's own provider accounts, counted at the provider's published price inside your plan, list × 1.05 beyond it | Plan & billing: this week's and this month's share of your plan, and any credit used beyond it |
| Your own keys (BYOK) | Models you call with your own provider keys. The provider bills you directly | Plan & billing: the cost at provider prices, for your reference |
| Agent actions on your own keys | Completed tool calls in sessions that use your own keys. The Free plan has a monthly allowance | Plan & billing (Free) |
| Dictation | Minutes of voice you dictate through Cusp. Free includes 60 minutes a month; paid plans count it as Cusp model usage | Plan & billing (Free) |
| Cloud runner time | Seconds a cloud sandbox is running, in Standard-hours (a Small runner counts 0.3, a Large one 2) | Plan & billing |
Failed and denied tool calls don't count. Cusp counts actions, never their content.
Free
Free includes:
- a one-time welcome credit for Cusp models;
- a small monthly allowance on efficient models;
- 60 minutes of dictation a month;
- a monthly allowance of agent actions on your own keys.
The plan card shows what's left of each.
When the allowances are used up, you can:
- use credit: add prepaid credit, $20 to $1,000 at a time, and switch on Use credits when my plan runs out. Usage on credit is charged at list price × 1.05, which includes a 5% fee. Credit never expires while your account is open;
- use your own provider keys: model calls with them aren't limited;
- upgrade to a paid plan.
Paid plans
Paid plans include Cusp model usage every week: a quarter of the month's allowance is released each week (per seat and pooled across the organization on Team), and unused weeks don't roll over. The plan card shows how much of this week and this month you've used, and when the week resets. The pricing page lists what 100% of a month is on each plan.
When the week's allowance is used up:
- On Pro and Max, Cusp models pause until the reset, unless you've switched on Use credits when my plan runs out. With it on, usage continues from prepaid credit at list price × 1.05, which includes a 5% fee, up to your monthly credit limit. You can add credit ($20 to $1,000 at a time) or turn on automatic top-up.
- On Team, usage continues and is invoiced monthly at the same rate, up to a cap your admins set.
Your own keys keep working either way. The limits are hard: you're never charged more than the limit in a month. The Terms of Service cover the details.
Plans bill monthly or yearly, and yearly costs less. Invoices are under Plan & billing → Invoices, and Manage billing opens Stripe's billing portal, where you can change the card or plan.
Renewals and cancelling
Paid plans renew automatically. We email the organization's owners and admins:
- before a yearly plan renews: about 30 days ahead;
- every six months on monthly billing;
- when a subscription ends: within a day.
Cancel any time under Plan & billing → Manage billing. The plan stays active until the end of the period you've paid for, and then the organization moves to Free. Your data stays. The Refund and Cancellation Policy explains when you can get money back, including your 14-day right to cancel as a consumer.
If a payment fails, Stripe retries it. Meanwhile the plan's paid features pause and the organization uses Free's allowances. Your account and data are never locked, and your own provider keys keep working.
Enterprise
Enterprise is a contract, not a checkout plan. It covers:
- contracted seats, invoiced annually upfront;
- a pooled monthly usage commit;
- invoices payable by bank transfer within the agreed terms, with your PO number on them;
- a quarterly true-up for added seats;
- usage beyond the commit, invoiced monthly in arrears.
Write to sales@cusp.run.